Shipping policy

At Doorscent, we aim to make your shopping experience simple and convenient. This Shipping Policy explains our delivery process, charges, and estimated delivery times for orders placed through our website.

1. Shipping Coverage

We currently deliver orders across the United Arab Emirates (UAE).

2. Delivery Charges

Free delivery on orders above AED 150.
A AED 16 delivery charge applies to orders below AED 150.
Any applicable shipping charges will be displayed at checkout before you complete your order.

3. Delivery Time

Orders are generally delivered within 1–3 business days after order confirmation.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Order Processing

Orders are normally processed and handed over to our delivery partner within 1 business day.

Orders placed on weekends or public holidays may be processed on the next business day.

5. Delivery Attempts

Our delivery partner may contact you by phone or message to arrange delivery.

Please ensure that the contact number and delivery address provided at checkout are accurate and reachable.

If the customer is unavailable or cannot be reached after multiple delivery attempts, the order may be returned to us. Additional delivery charges may apply for re-delivery.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery details, including:

Full name
Correct delivery address
Active phone number

Doorscent is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed Deliveries

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including:

Severe weather
Public holidays
High order volumes
Courier-related issues
Incorrect or incomplete delivery information
Other unforeseen circumstances

We will make reasonable efforts to assist customers in resolving delivery issues.

8. Damaged or Missing Orders

If your order arrives damaged, please contact us as soon as possible after delivery and provide your order details along with photographs of the damaged package/product.

If you believe your order is missing, please contact our customer support team so we can investigate the issue with our delivery partner.